Title: Sr. Implementation Project Manager
Location: Los Angeles
Reports to: Head of Operations
Aiva is LA’s hottest new healthcare startup, fresh off our first round of funding and recently selected for the prestigious Cedars-Sinai Accelerator Powered by Techstars. We’re deploying our groundbreaking voice platform across hospitals, skilled nursing facilities and assisted living facilities, putting patients in control of their experience while improving caregiver efficiencies. Aiva is seeking a seasoned project manager with strong communication skills and experience implementing and supporting technology services in a healthcare setting. The Sr. Implementation Project Manager is the primary client contact during implementation and is responsible for all aspects of the project including: managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues as needed. The Sr. Implementation Project Manager will also assist clients in identifying business workflows where the use of Aiva creates efficiencies – ultimately driving cost savings and/or additional revenue for the organization.
Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live dates
Work with client to uncover compelling workflows where Aiva will be used, including benchmarking based on current processes and measuring improvements after Aiva is deployed
Develop a holistic understanding of communication needs for assigned clients, including existing communication technologies and systems
Proactively partner with client to identify opportunities to integrate Aiva with third-party applications
Design and deliver training programs to effectively onboard users at assigned client locations
Maintain thoughtful and disciplined project charters and project plans, providing consistent communication of status of the implementation effort to the client
Work cross-functionally across Aiva’s different teams
Act as the client’s technical advocate, managing issues that may arise
Establish deep subject matter expertise across Aiva product line
6+ years project management experience in a healthcare setting; PMP certification preferred
Demonstrated experience working with large, enterprise-level hospitals and healthcare organizations
Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated ability to work well with others
Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining clear attention to detail
Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel, including C-Suite level client contacts
Proficient in the MS Office Suite - particularly PowerPoint and Excel -- and in Google Docs
Experience with CRM and agile management tools a plus
Familiarity with SaaS business models a plus
This is a full-time position, and we’re open to either a staff or a contract hire.
Aiva provides a voice assistant platform built for patient care and staff efficiency. Patients enjoy hands-free access to information, reminders and entertainment, while Aiva triages voice requests to the right caregiver’s mobile device leveraging artificial intelligence to reduce response times and greatly improve the patient experience. Aiva recently closed its first round of funding and was accepted into the Cedars-Sinai Accelerator powered by Techstars for Q4 2107.
Join a team that’s passionate about changing healthcare for all of us
Open, collaborative, fun office environment
Work closely with proven executive team of entrepreneurs
If you are interested, please send a cover note and resume (or LinkedIn profile link) to firstname.lastname@example.org.